Dado Ruvic/ReutersArtificial intelligence is coming for clerical work. While Silicon Valley is aiming for superintelligence, smaller firms and investors are focusing on automating administrative tasks in apparently unglamorous professions such as accounting and customer services, by providing AI tools that would boost their profitability. Many such companies “just barely break even,” one investor told The Wall Street Journal, but their backers hope that by automating repetitive tasks they can boost profit margins. Similarly, a London startup is creating ways of automating the restaurant supply chain, using AI to replace human staff in filling orders. AI “shouldn’t be making big decisions” yet, one CEO told Bloomberg: “It should be doing discrete tasks for which it is suited,” especially repetitive, low-stakes chores. |