Al Lucca/SemaforMicrosoft CEO Satya Nadella helped create an artificial intelligence explosion. But instead of automating away his company’s workforce, he says the change has created a need for leadership with qualities that are fundamentally human. “You can’t just come in and say, ‘I’m smart. I have a bunch of ideas, but I don’t know exactly what to do.’ No, you have to know what to do when it is ambiguous, when it is uncertain. So that bringing clarity is super, super important,” he told Semafor in an interview in the leadup to the company’s annual Build developer conference. The company welcomed thousands of software developers to Seattle this week, people who for two decades had the world’s most secure jobs. Now, suddenly, the tools they build have thrown that profession into a state of existential soul searching. The question is how many humans you really need in a world shaped by the rapidly improving online coding tools that Microsoft pioneered with its Github Copilot product launched in 2022. Nadella says as much as a third of his own company’s software is now written by AI. But the changes AI is bringing to software development are paradoxical. Microsoft still plans to hire more software engineers than it has today, but it cares more about what makes them human and less about their technical abilities. The need for more well-rounded employees isn’t just a result of automated software generation. The nature of Microsoft’s next chapter and its broad ambitions to be the foundation for a new era of computing will require more than just code. Enabling autonomous AI “agents” that supercharge human productivity requires the construction of a new system of online interaction that is more complex than the early internet protocols we still use today, but with equally important, long-term implications. But in a world with ambient intelligence, or agentic AI, Microsoft’s goal is to fade into the background while simultaneously becoming a bigger and bigger part of its customers’ lives. It’s a bold idea, but one that requires a kind of humility. “My way of recruiting anyone who’s coming to Microsoft is saying, ‘hey, look, if you want to be cool, go join somebody else. If you want to make others cool, join Microsoft,’” Nadella says. |