 Three things surprised Nick Fox about ChatGPTâs breakout success in November 2022: how slow it was, how inaccurate it was, and how consumers embraced it anyway. âIt was surprising to see there was appetite there,â said Fox, Googleâs senior vice president of knowledge and information and a two-decade veteran of the search business. I asked him if, in retrospect, Google should have released its own products sooner, #YOLO-style, and thrown caution to the wind over trust, speed, and reliability. âI donât think it would have been the right thing for us to #YOLO,â he responded drily. Fox was speaking to me on a big stage at Google Marketing Live last Wednesday, the companyâs annual showcase for the big advertisers who drive much of its revenue. The event, and the tech event, Google I/O, the day before, had a celebratory, nearly triumphant tone: Google had clawed its way back to the front of the AI boom through a combination of its technical depth and its broad reach across consumer platforms. Thatâs partly because the core product values that turned Google into a juggernaut in the first place have reasserted themselves, Fox said. âWeâve seen this play out over time. People do care about quality of information. Thatâs very, very important. People donât want incorrect information. People do care about speed,â he said, adding: âItâs been clear that people donât want incorrect information â and so that bedrock of trust and accuracy has served us well.â â Ben Smith |